PHASE MOSAIC SOFTWARE  SUPPORT and UPGRADE SUBSCRIPTION

1. GENERAL PROVISIONS OF SUBSCRIPTION
During the term of this Phase MOSAIC Support and Upgrade Subscription("Support Subscription"), as defined in section 2, FringeSoft ("Licensor")agrees to provide the licensed user of Phase MOSAIC ("Licensee") technical support,as described in section 3,  and any Phase MOSAIC upgrades ("Software")which are released during the term of the Support Subscription.

2.TERM
One  Support Subscription is provided with the purchase of each licensed copy of Phase MOSAIC("Software"). The term of the subscription begins on the effective date as shown on the Licensor's invoice and continues for one year from the effective date.  Only one Support Subscription per licensed copy of Phase MOSAIC may be purchased per year.   FringeSoft will send renewal notification to all current licensed users. 

3. SERVICES PROVIDED

a.Support Services. During a current  Support Subscription term,  the Licensor agrees to provide the following support services to the licensee:

1. FringeSoft will make reasonable effort to find and correct substantial software defects.

2. FringeSoft will provide periodic updates of the Software that may include defect and bug corrections, or at our discretion, additions and enhancements to the Software. Periodically, FringeSoft may require the exchange of the hardware key to enable use of updated versions of the Software. Because of the complexity of this Software FringeSoft does not warrantee the Software to be bug free.

3. Support will be available via email to the Designated Support Contact.

b. Services not included. Training and on-site support are not provided. No support is provided for obsolete versions of Phase MOSAIC. No support is provided for Phase MOSAIC LE.  Software corrections will not be made for problems that are caused by incompatible, non-standard, or insufficient hardware ; or outdated or incompatible operating systems or hardware drivers.

c. Upgrade compatibility. Licensor intends to maintain compatibility between past and future versions of the Software but does not warrant the extent of such compatibility or the time frame in which the compatible Software will be available.                                                  

4. LICENSEE RESPONSIBILITIES AND OBLIGATIONS
a. Designated Support Contact.  Licensee must choose a single Support Contact for each Support Subscription. This Support Contact shall have a sufficient technical abilities  to enable the contact to report problems and receive support.   To the greatest reasonable extent,  contact between the licensee and licensor regarding support issues will be conducted by this Support Contact.  

b. Error Documentation.  Licensee agrees to provide the Licensor with data and documentation regarding the nature of the error and the operating conditions that led to the error. If the bug is data related, the licensee agrees to provide the licensor with a copy of the data file. All data files needed to reproduce the error will be treated confidentially.

5.TERMINATION OF SUPPORT SUBSCRIPTION

Licensor may terminate this  Support Subscription and all services describes herein upon a) the termination of the Licensee's Software License Agreement or b) violation of any provisions of this Support Subscription by the Licensee, its employees or agents.

6. OWNERSHIP

Licensor retains ownership of all rights regarding the Software as defined in the Software Licensing Agreement including but not limited to corrections, enhancements, updates and other changes to the Software. 

7. ASSIGNMENT

Assignment or sublicenses of this agreement is not allowed without prior written consent of the Licensor.

8. PRICE

Support Subscriptions are available for $499. FringeSoft retains the right to change the price by notifying the current licensed users in writing of these changes at least 30 days prior to their effective date.  Written notice of price changes will not be provided to users with expired Support Subscriptions.