PHASE MOSAIC SOFTWARE SUPPORT and UPGRADE SUBSCRIPTION
1. GENERAL PROVISIONS OF SUBSCRIPTION
3. SERVICES PROVIDED
a.Support Services. During a current Support Subscription term, the Licensor agrees to provide the following support services to the licensee:
b. Services not included. Training and on-site support are not provided. No support is provided for obsolete versions of Phase MOSAIC. No support is provided for Phase MOSAIC LE. Software corrections will not be made for problems that are caused by incompatible, non-standard, or insufficient hardware ; or outdated or incompatible operating systems or hardware drivers.
c. Upgrade compatibility. Licensor intends to maintain compatibility between past and future versions of the Software but does not warrant the extent of such compatibility or the time frame in which the compatible Software will be available.
4. LICENSEE RESPONSIBILITIES AND OBLIGATIONS
b. Error Documentation. Licensee agrees to provide the Licensor with data and documentation regarding the nature of the error and the operating conditions that led to the error. If the bug is data related, the licensee agrees to provide the licensor with a copy of the data file. All data files needed to reproduce the error will be treated confidentially.
5.TERMINATION OF SUPPORT SUBSCRIPTION
Licensor may terminate this Support Subscription and all services describes herein upon a) the termination of the Licensee's Software License Agreement or b) violation of any provisions of this Support Subscription by the Licensee, its employees or agents.
Licensor retains ownership of all rights regarding the Software as defined in the Software Licensing Agreement including but not limited to corrections, enhancements, updates and other changes to the Software.
Assignment or sublicenses of this agreement is not allowed without prior written consent of the Licensor.
Support Subscriptions are available for $499. FringeSoft retains the right to change the price by notifying the current licensed users in writing of these changes at least 30 days prior to their effective date. Written notice of price changes will not be provided to users with expired Support Subscriptions.